BALTIC SHOP Frequently Asked Questions

Do I have to register an account?
You don’t need to register an account with us in order to browse the website, but if you want  to make a purchase online, you will then need to login or register an account in order to complete you purchase. Your address details are stored securely, but we don’t store your card details or share your personal information.

What if I forget my password?
If you forget your password, enter your email address and select remind me, and we will email you a password confirmation.

How do I place an Order?
Ordering is simple, find the products you want, add them to you basket, and click the yellow box at the top right hand side of the screen and you’ll see a summary of the items in your basket, click ‘checkout’ and we’ll walked you through the 4 step order process;

1.         Confirm products details, adjusting quantities or removing unwanted items.
2.         Add any gift wrapping or message cards.
3.         Confirm the billing and delivery addresses.
4.         Enter the Payment details (this is handled by Worldpay)

Once you have completed this process you will be taken to the thank you page and you will receive 2 emails one from us and one from worldpay confirming your order.

How quickly will I receive my order?
We try to keep a good stock of the products available on the online shop, and aim to deliver goods within 3-5 working days in the UK,  if your shipping them to a destination within Europe that could take between 7 to 14 days  or 12 to 24 days for the rest of the world.

Goods are usually delivered by Royal Mail Standard delivery and may take a little longer around Christmas and other holiday periods where delivery may take longer.  We will let you know if there will be a delay, offering either to keep the goods on backorder or refund you. Please understand that sometimes there are delays - regrettably no delivery service is infallible, and estimated delivery dates are therefore not guaranteed.

Can I have orders sent more quickly?
If you have an urgent order please contact us by email at shop@balticmill.com or telephone +44 (0)191 440 4947 (Monday - Friday 10:00-18:00). Any orders sent next day delivery will be shipped by courier and the cost will be calculated by the weight of item(s) and its destination.

How are postage charges calculated?
We have tried to make shipping simple. There are 2 basic pricing structures one for prints and the other for none print products, these are then split into UK, Europe and rest of the World, reflecting the different costs of postage.

As prints are fragile we have to pack them separately, so you will be charge for each item you order, however as we can package several none print items together you only be charged 1 postage charge for all none print items no matter now many items you order.

Country
Standard Postage
Prints
UK £4.95 £20
Europe £15.00 £40
Rest of World £20.00 £70

 

 

 

 

Can I have my order gift wrapped?
We offer a gift wrap service at £1.95 per item, including personalized gift cards, you can choose how many items you have wrapped and add a personalize message to each.

What payment methods does BALTIC accept?
Our secure payment gateway accepts all major credit and debit cards: MasterCard, Visa, Maestro and JCB.

Will there be additional duties and taxes payable on my purchase? 
You will be liable for all duties or levies payable at any foreign port as a result of delivery of goods outside of the United Kingdom. You shall not be entitled to cancel your order once it was been dispatched on the basis of unforeseen duties or levies.

Can I cancel an order?
Providing the order hasn’t been dispatched you can cancel your order by emailing us at shop@balticmill.com

Can I Return an Item?
While we hope you are pleased with your order, we understand that you may sometimes want to return an item, we accept returns made within 14 working days provided that you notify us prior to returning the item, that it is in the same condition as it was when you received it. 


The return address is address;

BALTIC SHOP
BALTIC Centre for Contemporary Art 
Gateshead Quays
South Shore Road
Gateshead
NE8 3BA
UK

Postage and packaging costs are non refundable, except in the event that the goods are faulty.

Gift wrapping amounts are non-refundable. 

If you opted to add a donation to BALTIC in your transaction, the donation amount is always non-refundable even in the event of a shop product being refundable. 

Can I order an item that is currently out of stock?
We try to make sure that all of our products are in stock, but occasionally we do sell out of a particular products the ‘add to basket’ link will be re-labelled ‘out of stock’ for these products.

We are working on a notification system that will allow you to subscribe to a notification message that will let you know when this product is back in stock.

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BALTIC Centre for
Contemporary Art

Gateshead Quays
South Shore Road
Gateshead
NE8 3BA, UK
0191 478 1810

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BALTIC 39

31-39 High Bridge
Newcastle Upon Tyne
NE1 1EW, UK
0191 261 3830
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Open Daily 10.00-18.00
Tue 10.30-18.00
Free Admission
Donations Welcome
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Open Wed-Sun
12.00-18.00
Thu 12.00-20.00
Free Admission
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© BALTIC Centre for Contemporary Art | Design by Founded | Built by band-x Media
BALTIC Flour Mills Visual Arts Trust, incorporated in England and Wales,
company limited by guarantee, No: 3589539 | Registered Charity No: 1076251